Refund Policy

Last Updated: Nov 15, 2025

CRITICAL NOTICE: NO REFUND POLICY

The Platform Fee is generally non-refundable and is not eligible for a refund except in the limited situations outlined in the “Exceptions” section below.

By paying the Platform Fee, you receive one-time access to the WordCraft Pro platform. This fee contributes to platform maintenance, security infrastructure, and ongoing operational costs.

Refund Policy Overview
Platform Fee Nature
Non-Refundable Circumstances
Limited Exceptions
Exception Request Process
Processing Timeline
Refund Methods
Contact Information

1. Refund Policy Overview

This Refund Policy outlines the terms and conditions governing refunds for the WordCraft Pro Platform Fee. This policy is incorporated by reference into our Terms and Conditions.

Key Principle: The Platform Fee is consideration for access to the Platform, not for any specific outcome, earnings, or results.

2. Platform Fee Nature

The Platform Fee is:

A one-time access fee
Payment for Platform infrastructure and maintenance
For access to content submission tools
For quality assessment systems
For account management features

Important: The Platform Fee is NOT a payment for:

Guaranteed earnings or income
Employment or contractor services
Specific results or outcomes
Minimum payment amounts

3. Non-Refundable Circumstances

The Platform Fee is NON-REFUNDABLE in the following circumstances:

No Earnings: If you do not earn any money through the Platform
Low Earnings: If your earnings are less than expected or less than the Platform Fee
Content Rejection: If your content is rejected by our quality assessment team
Account Suspension: If your account is suspended for violation of Terms
Account Termination: If you terminate your account voluntarily
Change of Mind: If you change your mind after payment
Technical Issues: Temporary technical problems or downtime
Market Conditions: Changes in advertisement rates or market conditions
Personal Reasons: Personal circumstances preventing Platform use

4. Limited Exceptions

Refunds MAY be considered ONLY in these exceptional cases:

4.1 Platform Inaccessibility

If the Platform is completely inaccessible for more than 30 consecutive days due to our technical issues.

4.2 Duplicate Payment

If you are accidentally charged multiple times for the same Platform Fee.

4.3 Fraudulent Transaction

If the payment was made through unauthorized use of your payment method (subject to bank verification).

All exception requests are reviewed on a case-by-case basis at our sole discretion.

5. Exception Request Process

Step-by-Step Process:

Step 1: Initial Contact

Email your refund request to support@wordcraftpro.in with subject: "Refund Exception Request - [Your Account ID]"

Step 2: Required Information

Include the following in your email:

Full name and registered email
Account ID/Username
Payment transaction ID
Date of payment
Detailed reason for request
Supporting evidence (if any)

Step 3: Review Period

Our team will review your request within 15 business days.

Step 4: Decision

You will receive a decision via email. All decisions are final.

Note: Submitting a request does not guarantee approval. Most requests are denied as the Platform Fee is non-refundable.

6. Processing Timeline

Stage	Timeframe	Notes
Request Submission	Within 7 days of payment	Late requests may be denied
Initial Response	3 business days	Acknowledgment email
Review Period	15 business days	Detailed investigation
Decision Notification	2 business days	Email notification
Refund Processing	7-14 business days	If approved

7. Refund Methods

If a refund is approved, it will be processed:

Original Payment Method: Refund to the same payment method used
Processing Time: 7-14 business days after approval
Bank Processing: Additional 2-5 days for bank processing

Refunds will be for the Platform Fee amount only. No interest, compensation, or additional amounts will be paid.

8. Contact Information

Refund Request Email: support@wordcraftpro.in

Subject Line Format: "Refund Exception Request - [Account ID]"

Response Time: 3 business days for acknowledgment

Business Hours: Monday-Friday, 10 AM - 6 PM IST

For general inquiries, please use our regular support channels. Refund-specific emails must use the format above.

Final Acknowledgement

By paying the Platform Fee, you acknowledge and agree that:

You have read and understood this Refund Policy
The Platform Fee is non-refundable except in limited exceptions
You are paying for Platform access only, not for guaranteed earnings
Refund decisions are at our sole discretion
This policy may be updated without prior notice